uuok's Privacy Policy

uuok collects two types of information from its users — information provided directly and information collected automatically. What is collected in each case is described in detail below.

1.1 Registration and Account Information

When creating an account, you are required to provide certain personal information. This information is essential for verifying your identity and ensuring secure service:

• Full name (as per National ID card or passport)
• Date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport number

1.2 Financial Transaction Information

To facilitate deposits and withdrawals, we collect your mobile banking information. uuok processes transactions only through bKash, Nagad, Rocket, and Upay. This information is used solely for transaction verification and record-keeping, and is not used for any unauthorised purpose.

1.3 Automatically Collected Information

When you use the uuok platform, our system automatically records certain technical information:

• IP address and device type
• Browser version and operating system
• Login time, session duration, and activity history
• Preferred games and betting types
• Click patterns and navigation data

uuok uses collected information only for specific and legitimate purposes. No information is used in an unauthorised or unrelated manner.

2.1 Primary Use

• Account management and user identity verification
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Managing VIP membership and cashback programmes
• Providing customer service and technical support

2.2 Security and Fraud Prevention

To ensure the security of your account, uuok monitors your login activity and financial transactions. If unusual or suspicious activity is detected, we take immediate action and notify you.

2.3 Service Improvement

By analysing collected information, we continuously improve the platform's performance and user experience. This analysis is always carried out at an aggregate level and no individual personal information is disclosed.

2.4 Legal Obligations

It is our legal responsibility to retain certain information and provide it to authorities as required under applicable laws in Bangladesh. In such cases, we disclose only the minimum information legally required.

uuok uses industry-standard technologies and practices to protect your information. Our security infrastructure is designed to fully prevent unauthorised access, data theft, or damage.

3.1 Encryption Technology

Our platform uses SSL (Secure Sockets Layer) encryption, which keeps all data exchanged between your browser and our servers secure. Stored data is also protected with high-grade encryption.

3.2 Data Retention Period

We retain your information while your account is active and to meet legal requirements. Even after an account is closed, certain information is kept for a specified period for security and legal reasons. At the end of that period, the information is securely deleted.

3.3 Access Control

Only authorised staff can access your personal information, and every action they take is logged. Staff receive regular privacy training and work under strict confidentiality agreements.

Cookies and similar technologies are used on the uuok platform to improve your experience. A cookie is a small data file stored on your device that helps remember your preferences on your next visit.

4.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. Without them, the platform cannot function properly.
• Functional Cookies: Used to remember your language, preferred game categories, and other settings.
• Analytics Cookies: Collect aggregate and anonymous data to help us understand how the platform is used. No personal information is included.

4.2 Cookie Control

Cookies can be restricted or disabled from your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

uuok does not sell your personal information to any third party for commercial purposes. Information sharing is limited and specific.

5.1 Service Provider Partners

We work with selected partners for payment processing, technical support, and game provision. These partners are provided only the information necessary for their specific function, and they are also bound by strict confidentiality agreements.

5.2 Legal Requirements

In response to a court order or a lawful request from a government authority, we are obliged to provide required information. In such situations, only the minimum legally permitted information is disclosed.

5.3 Business Changes

In the event of a future business merger or acquisition, your information may be transferred, but the terms of this policy will remain in effect at all times and you will be notified in advance.

Every registered user of uuok has specific rights regarding their personal information. It is our responsibility to uphold these rights.

6.1 Right to View and Correct Information

You can view the information stored in your account and correct any inaccurate information at any time. Most information can be updated directly from the account dashboard. For any complex changes, please contact our customer service team.

6.2 Request to Delete Information

After closing your account, you may request that your information be deleted. However, due to legal obligations, certain information must be retained for a specified period. Detailed questions and answers on this topic are available on our FAQ page.

6.3 Right to Data Portability

You may request that your account information be exported in a structured format. To use this feature, please contact the customer service team.

6.4 Right to Object to Processing

You may object to the use of your information for marketing or analytical purposes. Your request will be acted upon accordingly.

All services of uuok are for persons aged 21 or above only. We take strict measures to prevent minors from registering and participating.

Age verification during registration is mandatory. If any user registers with a false age, the account will be immediately closed and all transactions will be considered void. To learn more about responsible gambling guidelines, see our Responsible Gaming Guide.

If a parent or guardian suspects that their minor child is using this platform, please contact our customer service team immediately. We will take the necessary steps promptly.

uuok reserves the right to amend this Privacy Policy as needed. We will notify users before any significant changes take effect.

Notice of changes will be given in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you access the platform
• The "Last Updated" date at the top of the page will change

Continued use of the platform after any changes will be considered as your automatic acceptance of the new policy. We therefore recommend reviewing this page regularly.

Alongside policy changes, our terms of service may also be updated from time to time. To read the full terms, please visit the Terms and Conditions page.

If you have any questions, concerns, or requests regarding this Privacy Policy, uuok's customer service team is always available to help. We provide support in Bengali and English 24 hours a day, 7 days a week.